ABOUT SAMU FIRST RESPONSE

SAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years of experience successfully responding and delivering assistance to communities experiencing complex crises.

PROGRAM OVERVIEW

Given the migration crisis at the U.S.-Mexico border, SAMU First Response is operating a 24/7 program designed to address the acute needs of asylum seekers and migrants passing through the DC area. SAMU works with local government and partner organizations to ensure that newcomers have access to comprehensive services, including food, clothing, hygiene facilities, transportation, medical/legal support, and short-term respite.

ROLE AND RESPONSIBILITIES

The Intake and Service Specialist is responsible for gathering and documenting relevant intake information of newcomers as they arrive in MD and providing basic on-site services to address their needs in a timely manner.

• Greeting incoming buses of asylum seekers (newcomers) at any reception sites in the State of Maryland
• Completing intake forms, daily registrations and logs, as well as other documents and screenings with each newcomer or family unit, in accordance with protocols.
• Ensuring that newcomer information is entered in the intake database efficiently and accurately while keeping physical records organized and properly archived.
• Identifying and documenting the acute needs of newcomers.
• Contacting local entities for urgent/emergency needs and making referrals to the SAMU Respite Center(s) and/or other providers in MD or the destination city, as necessary.
• Determining whether newcomers have a sponsor or support at their intended destination and coordinating with travel staff to contact the sponsor or receiving organization to confirm that they will receive them, when necessary.
• Providing orientation to newcomers on what to expect and how to navigate resources in Maryland.
• Maintaining supply inventory and ensuring that sufficient supplies are available for each shift. Transporting supplies (when necessary).
• Coordinating and distributing food, clothing, hygiene kits, and other supplies to newcomers.
• Supervising and directing on-site volunteers, as needed.
• Developing and maintaining an up-to-date database of resources in destination cities.
• Ensuring completion of Satisfaction Surveys and documenting other feedback, suggestions, and related information, as needed.
• Identifying gaps/trends and providing recommendations to direct Supervisor and the Deputy Director(s).
• Other duties, as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree in social sciences or relevant discipline and 3 years of relevant experience, or Masters and at least 1 years of relevant experience.
• Fluency in English and a second language (preferably Spanish, French, or Portuguese)
• Prior experience working with asylum seekers, immigrants, refugees, or other marginalized populations preferred.
• Computer proficiency and data entry experience.
• High level of attention to detail.
• Excellent interpersonal and communication skills.
• Must be authorized to work in the U.S. and able to pass a background check.
• Must be vaccinated for COVID-19 and able to work in-person within the DMV area, with occasional travel/accompaniment to other locations in the region.
• Able to thrive in a fast-paced, multicultural environment.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

Equal Opportunity employer: SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

ABOUT SAMU FIRST RESPONSE

SAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years of experience successfully responding and delivering assistance to communities experiencing complex crises.

PROGRAM OVERVIEW

Given the migration crisis at the U.S.-Mexico border, SAMU First Response is operating a 24/7 program designed to address the acute needs of asylum seekers and migrants passing through the DC area. SAMU works with local government and partner organizations to ensure that newcomers have access to comprehensive services, including food, clothing, hygiene facilities, transportation, medical/legal support, and short-term respite.

ROLE AND RESPONSIBILITIES

The Logistics Specialist is responsible for the coordination, management, and execution of the logistics for the Respite Center or Emergency Deployment Maryland.

• Ensuring that day-to-day Respite Center logistics run smoothly.
• Creating procurement plans for the Respite Center and additional facilities, as needed.
• Conducting procurement of program supplies and maintaining appropriate documentation on file, in compliance with USG rules/regulations and SAMU policies/procedures.
• Overseeing supply warehousing and inventory management.
• Ensuring timely, accurate data entry regarding reception, movement, and stock of supplies.
• Communicating and coordinating with vendors regarding quotes, deliveries and supply issues.
• Managing and directing volunteers assisting with Respite Center logistics.
• Assisting with planning and set-up of Respite Center space.
• Identifying gaps/trends and providing recommendations to direct supervisor and/or Deputy Director(s).
• Training other staff, as needed.
• Other duties, as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree in relevant discipline and 3 years of relevant experience, or Masters and at least 1 year of relevant experience.
• Fluency in English and a second language (preferably Spanish, French, or Portuguese)
• Prior experience working with asylum seekers, immigrants, refugees, or other vulnerable populations preferred.
• High level of computer proficiency and data entry experience required.
• Experience with procurement, inventory management, and coordination.
• Experience with FEMA/USG procedures preferred.
• High level of attention to detail.
• Excellent interpersonal and communication skills.
• Must be authorized to work in the U.S. and able to pass a background check.
• Must be vaccinated for COVID-19 and able to work in-person within the DMV area, with occasional travel/accompaniment to other locations in the region.
• Able to thrive in a fast-paced, multicultural environment.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.
• Occasional lifting (up to 50 pounds), bending, pulling, and carrying.

Equal Opportunity employer: SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

ABOUT SAMU FIRST RESPONSE 

SAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years of experience successfully responding and delivering assistance to communities experiencing complex crises.

PROGRAM OVERVIEW 

Given the migration crisis at the U.S.-Mexico border, SAMU First Response is operating a 24/7 program designed to address the acute needs of asylum seekers and migrants passing through the DC area. SAMU works with local government and partner organizations to ensure that newcomers have access to comprehensive services, including food, clothing, hygiene facilities, transportation, medical/legal support, and short-term respite.

ROLE AND RESPONSIBILITIES 

The Driver is responsible for safely transporting passengers to/from the Respite Center and other locations within in DMV as needed.

• Safely transporting newcomers to service providers, transportation hubs, and/or residential destinations within the DC, Maryland, and Virginia area.
• Planning for contingencies and ensuring that newcomers arrive at destinations on time.
• Assisting newcomers with loading and unloading their luggage, as needed.
• Ensuring that vehicles are clean and properly fueled.
• Maintaining an accurate log of mileage, drop-offs/pick-ups, and newcomers transported every day.
• Reporting incidents and accidents to the direct supervisor and/or Deputy Director immediately.

QUALIFICATIONS AND REQUIREMENTS 

• A high school diploma and 2 years of professional driving experience.
• Comfortable transporting individuals/families within the DMV area, sometimes late at night or very early in the morning.
• Fluency in English required. Proficiency in another language (Spanish, French, Portuguese) is a plus.
• Excellent interpersonal and communication skills.
• Must have a valid driver’s license, clean driving record, and proof of insurance.
• Must be authorized to work in the U.S. and able to pass a background check.
• Must be vaccinated for COVID-19 and able to work in-person within the DMV area, with occasional travel/accompaniment to other locations in the region.
• Able to thrive in a fast-paced, multicultural environment.

PHYSICAL DEMANDS  

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity employer 

SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

ABOUT SAMU FIRST RESPONSE

SAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years of experience successfully responding and delivering assistance to communities experiencing complex crises.

PROGRAM OVERVIEW

Given the migration crisis at the U.S.-Mexico border, SAMU First Response is operating a 24/7 program designed to address the acute needs of asylum seekers and migrants passing through the DC area. SAMU works with local government and partner organizations to ensure that newcomers have access to comprehensive services, including food, clothing, hygiene facilities, transportation, medical/legal support, and short-term respite.

ROLE AND RESPONSIBILITIES

The Service Specialist is primarily responsible for providing newcomers with information, guidance, and referrals regarding resources and services that meet their needs in their destination community. The Service Specialist responds to the Service Coordinator.

• Holding interviews to understand newcomers’ cases and assess needs (triage)
• Completing or reviewing intake information and screenings to confirm the service needs & priorities.
• Meeting with newcomers and other specialists or staff members to confirm plan and resources availability.
• With the Service Coordinator, contacting local entities for any urgent/emergency needs while in the Respite Center(s), making referrals and linking newcomers to appropriate resources (verbally and in writing) to connect them to providers in the DVM or other destinations.
• Providing orientations, including general life skills and U.S. 101 expectations for parents, and information on how to navigate community resources and local systems.
• Organizing travel data and providing input to report on information about newcomers and new trends.
• Connecting with sponsors to ensure that newcomers will be met upon arrival, while identifying and managing possible risk factors, human trafficking, and abuse concerns.
• Coordinating information or emotional support sessions with Samu’s partners and/or authorities.
• Scheduling medical appointments with health vendors (and accompaniment, if needed, for such services).
• Providing newcomers with a brief orientation on how to use public/private transportation, and any relevant information on how to reach/mobilize within their destinations.
• Ensuring that referrals and notes are entered in the databases efficiently and accurately.
• Developing and maintaining an up-to-date database of resources in destination cities.
• Identifying gaps/trends and providing recommendations to the Service Coordinator.
• Maintain open communication with staff at other Samu centers, exchanging updated information and notes, and making recommendations on how to handle cases.
• Coordinating with Service Coordinator to properly document information, upholding privacy and confidentiality.
• Instructing or coordinating volunteers or other personnel, when necessary.
• Making referrals and linking newcomers to appropriate resources or providers in the DMV or destination.
• Developing an up-to-date database of resources in destination cities.
• Distributing food, clothing, hygiene kits, info packets, and other supplies and/or information when needed.
• Ensuring completion of Satisfaction Surveys and documenting other feedback, suggestions, incidents, and any other related information, as needed.
• Identifying gaps/trends and providing recommendations to the direct Supervisor and the Deputy Director.
• Maintaining accurate and up-to-date records on newcomers and items purchased, ensuring that documentation is properly filed in systems (physically and digitally).
• Keeping track of expenses and transactions, consistent with protocols and procedures.
• Communicating with newcomers and colleagues in a professional, respectful, and constructive manner.
• Treating newcomers with excellent customer service skills, dignity, respect and upholding confidentiality.
• Training other staff members and serving as a backup for other positions as needed.
• Attending meetings and fairs as requested.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree in Social Sciences, Psychology or relevant discipline and 3 years of relevant experience, or Masters and at least 1 year of relevant experience.
• Fluency in English and Spanish and a third language (preferably Spanish, French, or Portuguese).
• Prior experience working with asylum seekers, immigrants, refugees, or other vulnerable populations preferred.
• Computer proficiency and data entry experience.
• High level of attention to detail.
• Excellent interpersonal and communication skills.
• Must be authorized to work in the U.S. and able to pass background checks.
• Must be vaccinated for COVID-19 and able to work in-person within the DMV area, with occasional travel/accompaniment to other locations in the region.
• Able to thrive in a fast-paced, multicultural environment.
• Flexibility to work in different settings and schedules.

PHYSICAL DEMANDS

• Able to use Microsoft Word.
• Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity employer: SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.