Bilingual Receptionist

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ABOUT SAMU FIRST RESPONSE

SAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years of experience successfully responding and delivering assistance to communities experiencing complex crises.

PROGRAM OVERVIEW

Given the migration crisis at the U.S.-Mexico border, SAMU First Response is operating a 24/7 program designed to address the acute needs of asylum seekers and migrants passing through the DC area. SAMU works with local government and partner organizations to ensure that newcomers have access to comprehensive services, including food, clothing, hygiene facilities, transportation, medical/legal support, and short-term respite.

ROLE AND RESPONSIBILITIES

The Bilingual Receptionist is crucial in maintaining the smooth operation of our center’s entrance, ensuring a welcoming and efficient environment for all who come through our doors. The Receptionist will manage the sign-in and sign-out processes for staff, vendors, and residents and provide exemplary customer service.

  • Greet and welcome all staff, vendors, clients, and visitors in a warm and friendly manner.
  • Manage the sign-in and sign-out processes, ensuring accurate record-keeping of all individuals entering and exiting the facility.
  • Track and compile weekly reports on the hours worked by the security team, ensuring accuracy and timeliness.
  • Communicate effectively with various parties within the building, including staff, residents, and maintenance vendors, to coordinate the arrival and departure of outside visitors.
  • Perform administrative tasks as needed, including answering phone calls, responding to emails, and maintaining organized records.
  • Providing basic information to clients, alerting Service Specialists when clients require more specialized referrals and orientation, and notifying logistics staff of any urgent/ongoing needs or issues.
  • Conducting group sessions, as approved by the direct supervisor.
  • Treating clients, visitors, and other staff members with dignity, always upholding confidentiality.
  • Escalating issues to the direct supervisor or a member of the leadership team, as necessary.
  • Other duties, as assigned.

QUALIFICATIONS AND REQUIREMENTS

  • High school diploma and at least 2 years of work experience. Additional certification in Office Management or a related field is a plus.
  • Fluency in English and a second language (preferably Spanish, French, or Portuguese).
  • Proven experience in a receptionist or administrative role, preferably in a nonprofit or community service setting.
  • Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
  • High level of professionalism and a compassionate approach to customer service.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Proficiency in Microsoft Office applications and familiarity with database management.
  • Able to thrive in a fast-paced, multicultural environment.

PSHYSICAL DEMANDS

  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

Equal Opportunity employer: SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

Intake and Service Specialist

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ABOUT SAMU FIRST RESPONSE

SAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years of experience successfully responding and delivering assistance to communities experiencing complex crises.

PROGRAM OVERVIEW

Given the migration crisis at the U.S.-Mexico border, SAMU First Response is operating a 24/7 program designed to address the acute needs of asylum seekers and migrants passing through the DC area. SAMU works with local government and partner organizations to ensure that newcomers have access to comprehensive services, including food, clothing, hygiene facilities, transportation, medical/legal support, and short-term respite.

ROLE AND RESPONSIBILITIES

The Intake and Service Specialist is responsible for gathering and documenting relevant intake information on guests as they arrive in DC and providing basic on-site services in order to address their needs in a timely manner.

  • Greeting incoming buses of asylum seekers (guests) and walk-ins at Welcome Centers in DC.
  • Completing intake forms, daily registrations and logs, as well as other documents and screenings with each guest or family unit, in accordance with protocols.
  • Ensuring that guest’s information is entered in the intake database efficiently and accurately while keeping physical records organized and properly archived.
  • Identifying and documenting the acute needs of guests.
  • Contacting local entities for any urgent/emergency needs and making referrals to the SAMU Respite Center(s) and/or other providers in DC or the destination city, as necessary.
  • Determining whether guests have a sponsor or support in their intended destination and coordinating with travel staff to contact the sponsor.
  • Providing orientation to guests on what to expect and how to navigate resources.
  • Maintaining supply inventory and ensuring that sufficient supplies are available for each shift. Transporting supplies (when necessary).
  • Coordinating and distributing food, clothing, hygiene kits, and other supplies to guests.
  • Developing and maintaining an up-to-date database of resources in destination cities.
  • Ensuring completion of Satisfaction Surveys and documenting other feedback, suggestions, and related information, as needed.
  • Identifying gaps/trends and providing recommendations to direct Supervisor and the Deputy Director(s).
  • Other duties, as assigned.

QUALIFICATIONS AND REQUIREMENTS

  • Bachelor’s degree or High school diploma or GED required.
  • Must have at least three years’ experience working with asylum seekers, immigrants, refugees, or providing direct care to vulnerable populations.
  • Fluency in English and a second language (preferably Spanish, French, or Portuguese)
  • Experience working in a residential setting.
  • Ability to support survivors in crisis with empathy while maintaining professional boundaries.
  • Proficiency across the following skills: verbal and written communication, collaboration and organization.
  • Use of computer and technology proficiency and data entry experience.
  • Ability and willingness to perform light housekeeping and lifting up to 30 pounds independently.
  • Must be authorized to work in the U.S. and able to pass a background check.
  • Must be vaccinated for COVID-19 and able to work in-person within the DMV area, with occasional travel/accompaniment to other locations in the region.
  • Able to thrive in a fast-paced, multicultural environment.

PHYSICAL DEMANDS

  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.
  • Ability and willingness to perform light housekeeping.
  • Occasional lifting (up to 30 pounds), bending, pulling, and carrying.

Equal Opportunity employer: SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

Service Specialist

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ABOUT SAMU FIRST RESPONSE

SAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years of experience successfully responding and delivering assistance to communities experiencing complex crises.

PROGRAM OVERVIEW

Given the migration crisis at the U.S.-Mexico border, SAMU First Response is operating a 24/7 program designed to address the acute needs of asylum seekers and migrants passing through the DC area. SAMU works with local government and partner organizations to ensure that newcomers have access to comprehensive services, including food, clothing, hygiene facilities, transportation, medical/legal support, and short-term respite.

ROLE AND RESPONSIBILITIES

The Services Specialist is responsible for providing general information, connecting to case management and Case management services and providing assistance with basic and urgent needs.

  • Connect guests to Case Management services, as directed.
  • Distribute information to assist with medium-term planning and onward travel.
  • Provide assistance to guests in accessing acute healthcare needs (i.e. urgent care, Hospitals, partner medical clinics).
  • Ensure guests have access to trauma-informed language services.
  • Notify case management of any parents expressing interest in enrolling school-aged children in school for families intending to remain in the District.
  • Safety transport and guide shelter guests to/from partner organizations, shelter locations, off-site appointments, and travel hubs.
  • Assist with ensuring guests have sufficient basic needs for their onward travel.
  • Track client resettlement and stabilization exit plans, to include addressing related data reporting requirements.
  • Interact with guests to support a welcoming environment, and direct questions and requests to the appropriate team member.
  • Work in an environment that is fast paced, completing multiple tasks efficiently and safely while meeting stringent timelines.
  • Handle requests in a timely and efficient manner.
  • Communicate clearly, effectively, and professionally with others verbally and in writing.
  • Perform administrative duties in support of an assigned area of responsibility.
  • Maintain that guests follow all health and safety protocols including COVID protocols, cleaning/sanitizing of vehicles and all shelter spaces.
  • Maintain a safe and clean space; indoors and outdoors.

QUALIFICATIONS AND REQUIREMENTS

  • High school diploma or GED required.
  • Must have at least three years’ experience in providing direct care to vulnerable populations.
  • Must have at least three years’ experience working with asylum seekers, immigrants and refugees, or providing direct care to vulnerable populations.
  • Experience working in a residential setting.
  • Ability to support migrant clients with understanding and navigating services available through the OMS program and mission partners to assist with urgent and short-term needs
  • Ability to support survivors in crisis with empathy while maintaining professional boundaries.
  • Proficiency across the following skills: verbal and written communication; collaboration, organization, and use of computer and technology for basic communication and work products.
  • Valid Driver’s license.

PHYSICAL DEMANDS

  • Ability to perform light housekeeping and lifting up to 30 pounds independently
  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.

Equal Opportunity employer: SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

Logistic Specialists

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ABOUT SAMU FIRST RESPONSE

SAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years of experience successfully responding and delivering assistance to communities experiencing complex crises.

PROGRAM OVERVIEW

Given the migration crisis at the U.S.-Mexico border, SAMU First Response is operating a 24/7 program designed to address the acute needs of asylum seekers and migrants passing through the DC area. SAMU works with local government and partner organizations to ensure that newcomers have access to comprehensive services, including food, clothing, hygiene facilities, transportation, medical/legal support, and short-term respite.

ROLE AND RESPONSIBILITIES

The Logistics Specialist is responsible for coordination, management, and execution of Respite Center logistics.

  • Ensuring that day-to-day Respite Center logistics run smoothly.
  • Creating procurement plans for the Respite Center and additional facilities, as needed.
  • Conducting procurement of program supplies and maintaining appropriate documentation on file, incompliance with USG rules/regulations and SAMU policies/procedures.
  • Overseeing supply warehousing and inventory management.
  • Ensuring timely and accurate data entry regarding reception, movement, and stock of supplies.
  • Communicating and coordinating with vendors regarding quotes, deliveries and supply issues.
  • Managing and directing volunteers assisting with Respite Center logistics.
  • Assisting with planning and set-up of Respite Center space.
  • Identifying gaps/trends and providing recommendations to direct supervisor and/or Deputy Director(s).

QUALIFICATIONS AND REQUIREMENTS

  • The Logistics Specialist must have at least two years’ experience procuring, organizing, tracking, and distributing goods and services in shelter or hospitality environments.
  • Experience should include preparation of individual packets and reporting on disposition of goods.
  • Fluency in English and a second language (preferably Spanish, French, or Portuguese)
  • High level of computer proficiency and data entry experience required.
  • Experience with procurement, inventory management, and coordination.
  • Excellent interpersonal and communication skills.
  • Must be authorized to work in the U.S. and able to pass a background check.
  • Must be vaccinated for COVID-19 and able to work in-person within the DMV area, with occasional travel/accompaniment to other locations in the region.
  • Able to thrive in a fast-paced, multicultural environment.

 PHYSICAL DEMANDS

  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.
  • Occasional lifting (up to 50 pounds), bending, pulling, and carrying.

Equal Opportunity employer: SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

Data Specialist II

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ABOUT SAMU FIRST RESPONSE

SAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years of experience successfully responding and delivering assistance to communities experiencing complex crises.

PROGRAM OVERVIEW

Given the migration crisis at the U.S.-Mexico border, SAMU First Response is operating a 24/7 program designed to address the acute needs of asylum seekers and migrants passing through the DC area. SAMU works with local government and partner organizations to ensure that newcomers have access to comprehensive services, including food, clothing, hygiene facilities, transportation, medical/legal support, and short-term respite.

ROLE AND RESPONSIBILITIES

The Data Specialist is pivotal in safeguarding the accuracy, integrity, and security of the organization’s data. This role demands collaboration with the data and reporting team to implement, manage, and optimize data systems and software, ensuring operational efficiency and effectiveness across the organization.

  • Database Management: Oversee the database lifecycle, including design, implementation, and maintenance, to ensure data integrity and system performance. Responsibilities include database setup, configuration, backup, recovery, and troubleshooting.
  • Data Analysis: Apply analytical tools and techniques to examine large datasets, identify trends, patterns, and outliers, and formulate actionable insights.
  • Reporting: Prepare reports with data from the SAMU operation centers of the DMV, Ability to write, read and interpret reports in English.

QUALIFICATIONS AND REQUIREMENTS

  • Demonstrated experience in developing, implementing, and maintaining data systems and software.
  • Profound knowledge of data analysis, databases, and database management systems.
  • Excellent problem-solving abilities and capacity to perform under pressure.

Equal Opportunity employer: SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.