Intake/Travel Specialist

Job Location: Rockville

SAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Given the migration crisis at the U.S.-Mexico border, SAMU First Response will be opening an Emergency Respite Center in Rockville, MD to address the acute needs of asylum seekers and migrants passing through the DC area. SAMU will work with local government and partner organizations to ensure that newcomers have access to comprehensive services, including food, clothing, hygiene facilities, respite, and medical/legal support as they travel to their destination.

We are currently looking a Travel Specialist responsible for coordinating and overseeing newcomers’ travel arrangements to their destination cities.

Responsibilities include:

  • Meeting with newcomers to confirm their travel plans. Connecting with sponsors to ensure that newcomers will be met upon arrival.
  • Procuring air, train, bus, taxi, or other transport tickets for newcomers.
  • Providing newcomers with a brief orientation on how to use transportation, if necessary.
  • Liaising with transportation providers to resolve any issues.
  • Accompanying newcomers on transportation, if necessary.
  • Maintaining accurate and up-to-date travel records on newcomers. Ensuring that documentation is properly filed in systems.
  • Identifying gaps/trends and providing recommendations to the Deputy Director.
  • Communicating with newcomers and colleagues in a professional, respectful, and constructive manner.
  • Treating newcomers with dignity and upholding confidentiality at all times.
  • Flexibility to work in different settings including the field.
  • Other duties as assigned.


  • Bachelor’s degree in social sciences or relevant discipline and 3 years of relevant experience, or Masters and at least 1 years of relevant experience.
  • Fluency in English and a second language (preferably Spanish, French, or Portuguese).
  • Prior experience working with asylum seekers, immigrants, refugees, or other marginalized populations preferred.
  • Computer proficiency and data entry experience.
  • Excellent interpersonal and communication skills.
  • Must be able to pass background check.
  • Must be vaccinated for COVID-19 including boosters and able to work in-person in Rockville, MD or elsewhere in the DMV, if necessary.


  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

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