Night Service Specialist

• Monitoring the Respite Center during overnight hours and providing first aid support to newcomers.
• Providing basic information and orientation to newcomers, alerting Service Specialists and managers when newcomers require referrals and orientation.
• Notifying logistics team of any urgent/ongoing needs or issues, maintaining record keeping/inventory.
• Communicating and coordinating with appropriate local entities in the case of emergencies/urgent needs.
• Providing guidance and oversight to the overnight security team, as needed.
• Ensuring that newcomers sign required Respite Center paperwork in regards to arrivals, departures, etc.
• Ensuring that newcomers return Respite Center property (i.e. towels, bedding, toys, etc) and complete Satisfaction Surveys before departure.
• Updating daily logs and reports, compiling reports of shifts in organized manner, completing night inventory tasks, documenting any incidents and ongoing matters.
• Escalating urgent issues to direct supervisor or a member of the leadership team.
• coordinating and overseeing orderly use of showers and other facilities, as needed.
• Receiving deliveries including laundry, or washing bedding, towels, and clothing (folding/organizing items).
• Distributing clothes, hygiene items, snacks, and other supplies/materials according to Respite Center protocols and newcomer needs, when needed.
• Coordinating and overseeing orderly use of facilities, maintaining an organized and clean Center space at all times (including the children’s area/toys).
• Making small purchases of goods or accompanying for overnight services, and retaining/providing copies of receipts, as approved by direct supervisor and/or other designated staff member, when needed.
• Other duties, as assigned.

Qualifications and Requirements

• Bachelor’s degree in social sciences or relevant discipline and 3 years of relevant experience, or Masters and at least 1 years of relevant experience.
• Fluency in English and a second language (preferably Spanish, French, or Portuguese)
• Prior experience working with asylum seekers, immigrants, refugees, or other marginalized populations preferred.
• Computer proficiency and data entry experience.
• High level of attention to detail.
• Excellent interpersonal and communication skills.
• Must be authorized to work in the U.S.
• Must be able to pass required background checks and health screenings (drugs, alcohol, TB) and able to work in-person within the DMV area
• Must be vaccinated for COVID-19 and able to work in-person within the DMV area, with occasional travel/accompaniment to other locations in the region.
• Able to thrive in a fast-paced, multicultural environment.

Non-Negotiable Expectations

• Punctuality and attendance to all scheduled shifts.
• Communicating with newcomers and colleagues in a professional, respectful, and constructive manner.
• Treating newcomers with dignity.
• Upholding confidentiality at all times.
• Commitment to a safe, harassment and discrimination-free workplace.

Physical Demands

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

To Apply

Please send your resume via email to hr@samufirstresponse.org with the job title in the heading. Please also indicate your availability to start, should you be offered a position.

Equal Opportunity Employer

SAMU First Response is an Equal Employment Opportunity (“EEO”) Employer. SAMU does not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, 3 domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.